◆ We have no stock for name personalized custom goods, produced and shipped directly to end customers after receiving your orders. You are responsible for all communication with your buyers.

◆ Production takes 3-10 working days.Complex custom orders or holidays will cause slight delay.Tracking will be sent within 72 hours after shipment. US orders use tax-inclusive line with no extra duty. Standard delivery: 7-12 days.We do not ship to military addresses; address cannot be changed after shipment.

◆ After-sales claims must be submitted within 7 days after delivery. We only offer remake/reship/refund for our production mistakes, damage and defects. No service for wrong info submitted by buyers or personal reasons. Custom products are excluded from EEA 14-day cooling-off policy.

◆ Orders can be fully canceled 24 hours before production starts. No cancellation or modification once production begins. You take responsibility for losses caused by wrong order details you provided.

◆ Delivery time is estimated. About 7-15 days in normal.

◆Cost includes custom product price + international shipping fee, no hidden charges. Sample orders are available with the same single-unit price.

◆Neutral packaging with your brand only. No factory invoice or contact info inside packages to protect your customer resources.