Customer Service

Customer Service | Fairytech Custom Jewelry
 
At Fairytech, every bespoke jewelry piece is tailored exclusively for you, and our customer support team stands ready to assist you at every step.
 
Common Service Scope
✅ Pre-order consultation: Custom design, gemstone option, metal material, price quotation
✅ Order management: Order modification, production progress tracking, delivery schedule inquiry
✅ After-sales support: Product damage, size adjustment, return & replacement policy guidance
 
How to Reach Us
• Email Support: fairytech@163.com (Reply within 1 business day)
• Online Inbox: Submit your order ID and detailed needs directly via page message box
 
Our service time: Monday to Saturday, 9 AM – 6 PM (China Standard Time).
We treasure every customer’s experience and will try our best to resolve your concerns promptly.